To maintain quality, trust, and a smooth experience for both hosts and guests, all users must follow these posting rules when listing properties on our platform.
Each rule includes clear explanations and examples to help you understand what’s acceptable.
1. Property Information
Only accurate and verifiable information should be included in your listing. The property title and description must clearly describe the apartment’s location, size, and amenities. No misleading details or exaggerated claims are allowed.
✅ Do’s
- Clearly describe your property using real facts.
- Include details like the number of bedrooms, amenities, and neighborhood.
📝 Example (Good):
“Luxury 2-bedroom apartment in Lekki Phase 1 with 24/7 power, Wi-Fi, and shared pool.”
🚫 Example (Bad):
“The most beautiful apartment in Lagos with ocean view” — but the apartment is in Ikeja with no view.
2. Photos and Media
Upload clear, high-quality images of the actual property. Avoid using stock photos or images taken from other listings.
✅ Do’s
- Use good lighting, especially natural light.
- Minimum of 5 images showing bedroom(s), living area, kitchen, bathroom, and exterior.
🚫 Don’ts
- No stock or internet photos.
- No pictures containing watermarks, logos, or contact details.
📝 Example (Good):
Clear, well-lit photos showing the real apartment and its furnishings.
🚫 Example (Bad):
Downloading random “Airbnb-style” pictures or adding “Call 081…” on images.
3. Pricing and Availability
Prices must reflect the actual daily, weekly, or monthly rate without hidden charges. Keep your availability calendar up to date.
✅ Do’s
- Display real prices.
- State all extra fees (cleaning, caution deposit, etc.).
📝 Example (Good):
“₦70,000 per night, ₦10,000 refundable caution fee.”
🚫 Example (Bad):
Listing ₦50,000 per night, but charging ₦80,000 after arrival due to hidden costs.
4. Contact and Communication
All bookings and communication must stay within the platform until confirmed. This helps protect both hosts and guests.
✅ Do’s
- Use the platform’s chat for all booking discussions.
- Be polite, responsive, and professional.
🚫 Don’ts
- Do not share personal phone numbers, WhatsApp links, or emails in your listing or messages.
- Avoid trying to take guests “off-platform.”
📝 Example (Good):
Guest: “Is parking available?”
Host: “Yes, we provide free parking inside the compound.”
🚫 Example (Bad):
“Message me on WhatsApp for a better deal 👉 081…”
5. Property Standards
The property must be clean, safe, and ready for guests at all times. Amenities listed must be functional.
✅ Do’s
- Ensure amenities (AC, Wi-Fi, water heater, etc.) are working before guest arrival.
- Maintain cleanliness and order.
📝 Example (Good):
Listing says “Fully Air-Conditioned” — and all rooms truly have working AC units.
🚫 Example (Bad):
Listing says “24/7 Power,” but power only comes from a generator that runs 3 hours a day.
6. Prohibited Content
Listings that contain false, offensive, or illegal content are strictly prohibited.
🚫 Do Not:
- List properties you do not own or manage.
- Post duplicate listings of the same property.
- Include discriminatory or adult content.
📝 Example (Bad):
“For ladies only, men not allowed” or “No foreigners.”
“Apartment for rent — DM me for a hookup.”
✅ Example (Good):
“Clean one-bedroom apartment ideal for professionals and couples.”
7. Reviews and Feedback
Encourage honest feedback from guests. Never manipulate reviews.
✅ Do’s
- Ask guests to share their genuine experience.
- Use feedback to improve your property or service.
🚫 Don’ts
- Don’t offer incentives or money for 5-star reviews.
- Don’t post fake reviews using multiple accounts.
📝 Example (Good):
“Thank you for your stay! Please leave a review to help us improve.”
🚫 Example (Bad):
“Leave a 5-star rating and I’ll refund ₦5,000.”
8. Account Suspension
Failure to follow these rules may result in temporary or permanent removal of your listing or account suspension.
📝 Example:
If you repeatedly cancel bookings, use fake pictures, or post false details, your account can be permanently banned.
9. Platform Rights
The platform reserves the right to:
- Edit or remove listings that violate rules.
- Request ownership verification (e.g., utility bill, CAC certificate, ID).
- Update these posting rules at any time to maintain quality.
📝 Example:
The platform may ask for your property documents before approving your listing.
✅
Final Note
Our goal is to create a trusted space where guests can find quality shortlet apartments and hosts can grow their business seamlessly.
By posting your property, you agree to follow these rules and uphold the community standards.